Font is substituted with Times New...

With all new Services Updates for Office (Word), I have
problem with the Rtf-file.

Font is substituted with Times New Roman on WinHelp export
............ I have found a new dll-file for RoboHelp X5.0.1, but
it doesn't do any goog for version RoboHelp X5.0.2Font is substituted with Times New...
HerdisM,



By any chance do you have KB929057 (a security update for
Word) installed? Someone in my department received this patch over
the weekend, and now she is seeing the wrong font issue in the
compiled help. We removed KB917334 last summer, which first caused
us the problem, and I am trying to determine if KB929057 has
reintroduced the font issue.Font is substituted with Times New...
Andrea,



Last week I installed some updates for office including
KB929057. Now I'm having the same problem as HerdisM. Are you sure
that deleting the security update will solve the problem?



Marian
Welcome to the forum



Nobody can be sure as this problem is being attribute to a
number of patches so removing this one may work for someone who has
none of the others installed but may not otherwise fix it.



If you and your IT people are happy, why not try removing it
to find out? You can always reinstall it afterwards.




Deleting the security update(s) may or may not solve your
problem, depending on which security updates have been applied. My
co-worker who was experiencing the font problem finally got it to
go away by following the steps in this article:




http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=799a6b49



I do hope this helps you -- I know how frustrating this is.



Andrea
I already installed the update but it didn't help, but
removing the security update seems to work. I think I'm getting the
hang of it after removing three security updates, so next time I'll
know what to do.

Thank you all for your help.



Marian
Hi Guys, how can I do if I'm not allowed to removed those MS
updates?
See snippet 51 on my site.




Peter,



If you recall, you found that removing the ''based on Normal''
property from the header style fixed the problem in my case.
I'll add something to the Snippet about that but I never did
figure that out when you removed that link, you and I got different
results. My best guess is different versions of the fonts. More
oddly, I am about to add a solution from one poster, change the
font to MS Mincho and then back again! Doesn't work with any other
font apparently.